Last updated: 06 December 2018
K.R Sustainability Consultancy (https://www.krsustainability.co.uk).
Registered office is at 2A St Thomas’s Square, Newport, Isle of Wight, PO30 1SN.
K.R Sustainability Consultancy knows that you care how information about you is used and shared and K.R Sustainability Consultancy appreciates your trust in K.R Sustainability Consultancy to do that carefully and sensibly.
K.R Sustainability Consultancy believes that it is important to protect your Personal Data, as defined in the Data Protection Act 2018, the General Data Protection Regulations ((EU) 2016/679) and any UK implementing law (“Data Protection Laws”). K.R Sustainability Consultancy is committed to giving you a personalised service that meets your needs in a way that also protects your privacy.
For the purpose of the Data Protection Laws, K.R Sustainability Consultancy is a data controller and a data processor (depending upon what Personal Data K.R Sustainability Consultancy collects and processes from you.)
1. Collecting Information
1.1. K.R Sustainability Consultancy may collect Personal Data about you from a number of sources, including the following:
1.1.1. From you when you purchase a service or product from K.R Sustainability Consultancy, which will involve providing K.R Sustainability Consultancy with your name and address. We will collect your full name, email address, company name (if applicable), billing and delivery details.
1.1.2. From you when you contact K.R Sustainability Consultancy with an enquiry or in response to a communication from K.R Sustainability Consultancy, in which case, this may tell K.R Sustainability Consultancy something about how you use K.R Sustainability Consultancy’s services.
1.2. With regard to each of your visits to K.R Sustainability Consultancy’s website K.R Sustainability Consultancy will automatically collect the following information:
1.2.1. Technical device information, including the device used to access our site (i.e. desktop, mobile or tablet);
1.2.2. Information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and whether you have subscribed to K.R Sustainability Consultancy’s blog and/or mailing lists. This process does not collect any personal information, only statistics.
1.3. K.R Sustainability Consultancy does not collect any special categories of personal, within the meaning of the Data Protection Laws. For example, information about your health or ethnic origin.
2. Using Your Personal Information
2.1. The Personal Data of v customers is an important part of K.R Sustainability Consultancy’s business and K.R Sustainability Consultancy shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help K.R Sustainability Consultancy to identify you when you contact K.R Sustainability Consultancy.
2.1.2. To carry out K.R Sustainability Consultancy’s obligations arising from any contracts entered into between yourself and K.R Sustainability Consultancy and to provide you with the information, products and services that you request from K.R Sustainability Consultancy.
2.1.3. To allow K.R Sustainability Consultancy to carry out marketing analysis and conduct research (including creating statistical and testing information).
2.1.4. To allow K.R Sustainability Consultancy to contact you (including mail, email, telephone, visit, text or multimedia messages).
2.1.5. To notify you about changes to K.R Sustainability Consultancy’s service.
2.1.6. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
2.1.7. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
2.1.8. To improve the Website and to ensure that content is presented in the most effective manner for you and for your computer.
2.1.9. As part of K.R Sustainability Consultancy’s efforts to keep the Website safe and secure.
2.2. K.R Sustainability Consultancy will not disclose your Personal Data to any third party.
2.3. K.R Sustainability Consultancy may allow other people and organisations to use Personal Data K.R Sustainability Consultancy holds about you in the following circumstances:
2.3.1. If K.R Sustainability Consultancy have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
The types of third parties that K.R Sustainability Consultancy use include:
-Contracted courier and delivery companies,
-Online advertising platforms,
-Customer Relationship Management software providers,
-Secure Online payment platforms.
2.4. In connection with any transaction which K.R Sustainability Consultancy enters into with you:
2.4.1. If you provide false or inaccurate information to K.R Sustainability Consultancy and K.R Sustainability Consultancy suspects fraud, K.R Sustainability Consultancy will record this and may share it with other people and organisations. K.R Sustainability Consultancy, and other credit and insurance organisations, may also use technology to detect and prevent fraud. 2.4.2. If you require further details of the credit agencies and fraud prevention agencies K.R Sustainability Consultancy engages from time to time, please write to K.R Sustainability Consultancy’s Data Protection Officer using the contact details set out in clause 6.1 below.
3. Protecting Information
3.1. In accordance with the Data Protection Laws, K.R Sustainability Consultancy adopts strict security measures to protect your Personal Data.
3.2. All Personal Data you provide to K.R Sustainability Consultancy is stored on K.R Sustainability Consultancy’s secure servers. K.R Sustainability Consultancy also works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.3. K.R Sustainability Consultancy maintains physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Personal Data.
3.4. K.R Sustainability Consultancy will only retain your Personal Data as long as necessary to fulfil the purposes K.R Sustainability Consultancy collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. This will usually be for a period of seven years. To allow you to return to your account to reorder K.R Sustainability Consultancy will keep account data for up to 10 years. If an account is inactive for more than 10 years it will be deleted. If you would like K.R Sustainability Consultancy to delete your account details prior to this date, please contact us via our website or via the contact details set out in clause 6.1. below.
3.5. To determine the appropriate retention period for Personal Data, K.R Sustainability Consultancy consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
3.6. In some circumstances K.R Sustainability Consultancy may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
4. The Internet and Cookies
4.1. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. K.R Sustainability Consultancy cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our reasonable control.
4.2. K.R Sustainability Consultancy may from time to time use 'cookies' on the Website to monitor how people use the Website. This helps us to understand how K.R Sustainability Consultancy’s customers and potential customers use the Website, so K.R Sustainability Consultancy can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.
5.1. The Website may include third-party advertising and links to other websites. K.R Sustainability Consultancy does not provide any Personal Data to these advertisers or third-party websites.
5.3. K.R Sustainability Consultancy excludes all liability for loss that you may incur when using these third-party websites.
6. Further Information
6.4. K.R Sustainability Consultancy aims to keep the Personal Data K.R Sustainability Consultancy holds about you accurate and up to date. If you tell K.R Sustainability Consultancy that we are holding any inaccurate Personal Data about you, K.R Sustainability Consultancy will delete it or correct it promptly.
6.5. Please note that K.R Sustainability Consultancy may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. You will be advised at the start of your phone conversations with K.R Sustainability Consultancy whether any recording is taking place and whether you are comfortable proceeding on that basis. If not, K.R Sustainability Consultancy will contact you by other means.
7. Your Rights
7.1. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. An access request may be subject to an administrative fee to meet our costs in providing you with details of the information we hold about you. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. These are sometimes referred to the ‘Right to Erasure’ and the ‘Right to Data Portability’.
7.2. Please contact K.R Sustainability Consultancy using the details set out in clause 6.1 if you wish to exercise any of those rights and K.R Sustainability Consultancy will be happy to assist.
7.3. You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/